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  • HP officejetpro 8715 Troubleshooting
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123 hp ojpro 8715

HP officejetpro 8715 Printer Setup – First time 

Unboxing HP officejetpro 8715 Printer

  • Clear the packing materials both on and within the printer, before you plug in the power cord and turn the 123.hp.com/ojpro 8715 printer on.
  • After setting your preferences on the 123.hp.com/setup 8715 printer control panel, unpack the setup 8715 ink cartridges.
  • Open the cartridge access door and install the cartridges
  • Load a stack of paper into the paper tray and follow the prompts on the printer control panel.
  • Wait for the alignment page to print.
  • Position the alignment page on the scanner glass and press Start Copy Black or Start Copy Color to complete the alignment.

HP Printer Software and Driver installation

  • To download the most current 123 hp 8715 software and hp 8715 drivers for your 123 hp 8715 setup printer, visit the HP Support website.
  • Enter your 123hp setup printer’s name in the search box and click the search icon.
  • Open the Setup 8715 Software and install 8715 drivers tab and feed in the information regarding the operating system that you use.
  • Download the full feature 123hp.com software and HP 8715 drivers for your 123.hp.com/setup 8715 printer.
  • Open the downloaded file and follow the prompts to install it.

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123 HP ojpro 8715 Driver Download and Software Installation 

HP.Com software driver download for Windows & Mac given below ,

Support For All Windows Version & Mac Version OS .

123 HP Troubleshooting Issues and Solution

HP Printer Setup Fixing print quality issues

Use of genuine HP ojpro8715 ink cartridges, ColorLok papers and 123 HP Advanced Photo Paper ensures enhanced, consistent print quality. Other persistent print quality issues can be resolved as follows:

  • Pressing the the Cancel button three times, the Start Copy Color button eight times while holding down the power button can help resolve the issue of ink smears on the back of your 123 hp officejet pro 8715 printouts.
  • Go to hp setup 8715 print settings and make necessary changes to suit your print job.
  • For Windows OS users:
    • Open the HP ojpro 8715 printer software, click Maintain Your 123 hp ojpro 8715 Printer, and select Estimated Ink Levels in the Device Services tab. Replace any cartridges low on ink. After replacing, click Align 123 hp officejetpro 8715 Ink Cartridges and then scan the alignment page to complete the alignment.
    • Go to the Device Reports tab and click Print Diagnostic Information. Review the print quality diagnostic page and click Clean hp.com 8715 install Ink Cartridges if there are defects on the black and color blocks. If the print quality of the test page remains unsatisfactory after completing various levels of cleaning, identify the problem 123.hp.com/ojpro 8715 ink cartridge and replace it.
  • For Mac OS users:
    • Go to 123 hp 8715 Printers & Scanners and click Open Print Queue. Under settings, click Utility and then select Open Printer Utility. Go to Supplies Status. Replace any cartridges low on ink. After replacing, click Align and then scan the alignment page to complete the alignment. Click Print Quality Diagnostic and then click on Clean Printheads if there are defects on the black and color blocks in the print quality diagnostic page. If the print quality of the test page remains unsatisfactory after completing various levels of cleaning, identify the problem setup ojpro8715 ink cartridge and replace it.

Note: Do not manually clean the area around the ink nozzles unless there are smeared text or track marks on the printout.

Manual cleaning involves removing the cartridges from the slot and cleaning the area around the ink nozzles with moist lint-free cloth, from  which excess water has been squeezed out. Reinsert the 123.hp.com/officejetpro 8715 cartridges after the cleaned area has dried

Using HP Print and Scan Doctor to help resolve printer issues (Windows)

  • Turn on your 123 hp com ojpro8715 printer and connect it to your computer.
  • Download and run HP Print and Scan Doctor.
  • Select your hp.com officejetpro 8715 printer.
  • Depending on the issue that needs to be resolved either click Fix Printing or Fix Scanning.
  • Wait while the 123 HP Print and Scan Doctor performs various troubleshooting tasks.
  • If a red X is displayed, follow the prompts to resolve the issue.
  • Open Network and select 123.hp.com ojpro 8715 Troubleshooting Firewalls to resolve firewall issues.
  • Click on Printer and select Supply Levels to view information regarding the cartridges. Select Advanced Printer Data to view printer information. Select Printer Services to perform any printer diagnostic and cleaning services. Select Show Advanced Info to view printer network connection information. Select Web Services and click on Print hp ePrint setup Instruction Page to view the printer claim code.

HP Replacing Ink Cartridges

  • Open the officejetpro8715 wireless setup printer cartridge access door and apply pressure on the 123.hp.com/setup printer cartridge that needs to be replaced.
  • Pressing it down, releases the 123hpcom cartridge. Remove it from its slot and insert a new genuine HP ink cartridge in its place.
  • Ensure that the 123.hp.com 8715 driver setup cartridge clicks into place before the cartridge access door is closed.
  • Wait for the alignment page to print.
  • Position the alignment page on the scanner glass and press Start Copy Black or Start Copy Color to complete the alignment.

Printer is Offline (Mac)

Messages such as ojpro 8715 setup ‘Offline’ or ‘Printer not responding’ appear if your 123.hp.com computer is unable to communicate to your 123 hp officejetpro 8715 printer setup & support. Disconnect the connection to the hp-com printer wsd drivers and remove its power cord. Plug in the power cord after awhile, turn the printer on and re-establish the connection.  If the issue persists, try the following possible solutions:

  • Go to the wsd driver Printer and Scanners list, and remove the multiple printer queues for your printer, except for the one that displays an ‘idle’ status.
  • Go to the wsd driver Printers and Scanners list, delete your 123.hp.com/ojpro8715 drivers printer from the list and then add it back.
  • Deletes all devices in the print queue by right-clicking in the printer’s list and selecting Reset Printing System. Now, add your printer back to the list and attempt printing.
  • Disconnect from any guest or host network.
  • Connect another Mac to your 123.hp.com/ojpro8715 setup printer and attempt printing.
  • Use a wireless router that supports multicasting.
  • Turn off the IPv6 setting in the Advanced network settings on your printer(123.hp.com/ojpro 8715 setup) control panel, or alternatively enter your hp officejetpro8715 printer IP address in the search box of your internet browser and then hit search to click on Enable IPv4 only in the Network or Networking tab.
  • Go to the Printers and Scanners Enter your printer’s IP address in the IP tab and select HP Jet direct- Socket. Now, add your 123.hp.com/officejetpro8715 printer back to the list and attempt printing.
HP PRINTER IS OFFLINE

Printer is Offline (Windows)

Messages such as ‘Offline’ or ‘hp Printer not responding’ appear if your computer is unable to communicate to your 123.hp.com/ojpro 8715 driver support. Disconnect the connection to the printer and remove its power cord. Plug in the power cord after awhile, turn the printer on and re-establish the connection.  If the issue persists, try the following possible solutions:

  • Select Test Print in the HP Print and Scan Doctor window.
  • Go to Devices and Printers and set your printer as the default Printer. Open the print queue of your printer and uncheck Pause Printing and Use Printer Offline.
  • Go to Printer Properties under Driver and Printer and select the correct port type in the Ports tab.
  • Update your 123.hp.com/software install firmware.
  • Go to the Network or Networking tab. Click Manual IP, enter your  printer IP address and then click Go to Printer Properties. Add a new Standard TCP/IP Port in the Ports tab and attempt printing using this port.
  • Go to Devices and Printers , and remove the multiple printer queues listed for your 123hp.com officejetpro 8715 support. Now, add your printer back to the list and attempt printing using the new Standard TCP/IP Port.
  • Disconnect from any guest or host network.
  • Change the connection type used to establish communication with your printer.
  • Install a new driver for your hp support 8715 officejetpro  printer.
  • Go to the Ports tab, select the port being used, and click Configure Port Uncheck SNMP Status Enabled. Re-enable SNMP if the problem persists.
  • Turn off the IPv6 setting in the Advanced network settings on your printer control panel, or alternatively enter your hp support 8715 officejetpro printer IP address in the search box of your internet browser and then hit search to click on Enable IPv4 only in the Network or Networking tab.
  • Connect to your hp setup 8715 officejetpro printer from another computer and attempt printing.
  • Uninstall your HP printer software. Restart your computer, reinstall the printer software and attempt printing.

HP Print Jobs Stuck in Print Queue (Windows)

When print jobs get stuck in the print queue:

  • Click Restart in Print Spooler.
  • Unplug the power cord from the hp setup printer and then attempt printing after reconnecting it back.
  • If communication to the hp printer support has been established via disconnect the USB cable and then attempt printing after reconnecting it back.
  • Troubleshoot the issue using the HP Print and Scan Doctor.
  • Open the print queue window and uncheck both Pause Printing and Use Printer Offline.
  • Go to Driver and Printer and set your hp ojpro setup 8715printer as the default 123 hp Printer support.
  • Disable Re-enable it if the problem persists.
  • Uninstall your HP printer software. Restart your computer, reinstall the printer software and attempt printing.
  • Attempt printing from another application.
  • Attempt printing from another user account.

Detect any issues with system files and perform repairs by entering the command prompt: SFC/scannow in the System File Checker.

HP Print Jobs Stuck in Print Queue (Mac)

When print jobs get stuck in the print queue:

  • Click Restart in Print Spooler.
  • Disconnect the connection to the printer and remove its power cord. Plug in the power cord after awhile, turn the 123hp.com printer support on and re-establish the connection.
  • Go to the Printer and Scanner list, and remove the multiple printer queues for your printer, except for the one that displays an ‘idle’ status.
  • Go to the Printer and Scanner list, delete your hp ojpro 8715 support from the list and then add it back.
print job stuck in queue (mac)

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